Refund Policy

This Refund Policy explains how Aurimen handles refund requests relating to fees paid for a Time-Limited Service Licence and related paid capabilities.

It applies to purchases processed for the Aurimen Service and should be read with the Terms of Service. Nothing in this Policy limits rights that cannot lawfully be excluded.

This Policy documents current commercial doctrine and verified product behaviour. It does not implement refund automation and does not guarantee that every request will be approved.

Aurimen sells a Time-Limited Service Licence. A Customer purchases access to selected capabilities for a defined Licence Period.

Fees, included review capacity, review practice configuration, and the Licence Period are as confirmed at purchase and reflected in Workspace entitlement records once payment confirmation and activation have occurred.

The Time-Limited Service Licence does not renew automatically.

There is no automatic billing after the Licence Period ends. There is no continuous recurring charge under the Aurimen licence model described in the Terms of Service.

No cancellation is required to prevent future renewal charges, because no automatic renewal exists.

At expiry, paid active capabilities stop according to implemented product behaviour. A new purchase is required to reactivate paid capabilities. Existing Workspace access and historical records remain available only according to implemented product behaviour, retention rules, and available export functions.

The Licence Period begins when payment has been confirmed and the purchased Time-Limited Service Licence has been activated, as stated in the order confirmation or applicable commercial agreement.

Paid production capabilities require confirmed payment before activation, except where an expressly identified trial or demonstration mode applies.

The Service is intended for professional and business use.

Time-Limited Service Licences purchased for professional or business use are generally non-refundable once the Licence Period has begun or paid capabilities have been activated, except where mandatory law applies, the Service was not delivered as agreed, a duplicate or erroneous charge occurred, or Aurimen expressly agrees otherwise in writing.

Aurimen does not treat every purchaser as a business customer solely because the Service is intended for professional use. See consumer rights where applicable.

If you were charged more than once for the same purchase, charged an incorrect amount, or charged without authorisation, contact Aurimen promptly with the payment reference and Workspace details.

Aurimen may require reasonable verification before approving a refund or correction. Approval is not automatic.

If payment was successfully taken but paid capabilities were not activated as agreed, contact Aurimen with the payment reference.

Aurimen will investigate activation records and payment confirmation status. Where Aurimen confirms that purchased capabilities were not delivered, Aurimen will either complete activation or provide an appropriate remedy, which may include a refund, subject to verification and applicable law.

If a material technical failure attributable to Aurimen prevents delivery of purchased capabilities for a sustained period, contact Aurimen with a description of the failure and supporting details.

Remedies may include restoration of access, commercial adjustment, or a refund where appropriate. Aurimen does not promise a specific outcome before investigation.

For business purchases, a change of mind alone does not normally create a refund entitlement after the Licence Period has begun or paid capabilities have been activated, subject to mandatory law and any written agreement.

Aurimen may decline discretionary change-of-mind refunds. Aurimen does not promise discretionary goodwill refunds in this Policy.

Purchased review capacity may be consumed through report or professional-output production and related entitled use.

Use of capacity may affect refund assessment. Unused capacity does not automatically create a prorated refund.

The Service does not apply hidden overage charges; when capacity for new professional outputs is exhausted, new production pauses until a further commercial arrangement is confirmed.

The Service is intended for professional and business use. Where a purchaser qualifies as a consumer under mandatory law, statutory withdrawal or other consumer rights may apply.

The application of those rights may depend on the nature of the digital service, when performance begins, any express request for immediate performance, legally required acknowledgements, and the extent of Service already supplied.

Nothing in this Policy excludes or limits rights that cannot lawfully be excluded or limited.

Where a Customer requests access to begin promptly after confirmed payment, paid digital capabilities may become available according to the applicable order and implemented Service workflow. Any mandatory consumer rights remain governed by applicable law.

Send refund requests to support@aurimen.io with:

• Workspace or account email used for the purchase.
• Payment provider reference, order identifier, or receipt details.
• Date and amount charged.
• Reason for the request and any supporting information.

Approved refunds are normally returned through the original payment method, subject to the payment provider's processes and the financial institution that issued the payment instrument.

Aurimen will review complete requests within a reasonable time. Processing times may depend on the payment provider and financial institution.

Aurimen does not promise a fixed number of business days for completion of an approved refund.

Currency and tax treatment are as stated at checkout or in a separate commercial agreement.

Unless required by applicable law or expressly agreed in writing, Aurimen does not reimburse exchange-rate differences, card-issuer fees, or other third-party bank charges associated with the original payment or a refund.

If you believe a charge is duplicate, incorrect, unauthorised, or relates to non-delivery, contact Aurimen first so the issue can be investigated.

This Policy does not prohibit lawful chargebacks or other payment-dispute rights.

Fraudulent or abusive disputes may be investigated. Where justified under the Terms of Service, Aurimen may restrict access for fraud, misuse, or payment abuse. Exercising a lawful payment right is not, by itself, treated as a ground for termination.

Aurimen may refuse or reverse refunds obtained through fraud, misrepresentation, or abuse, and may restrict access where justified under the Terms of Service and applicable law.

Nothing in this Refund Policy excludes or limits any right or remedy that cannot lawfully be excluded or limited, including mandatory consumer protections where they apply.

Refund and billing requests: support@aurimen.io.

Public website: https://aurimen.io. Application: https://app.aurimen.io.

See also the Terms of Service, Privacy Policy, and Cookie Policy.